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Google Reviewer

Outstanding Experience at Chantilly Modern Dentistry! I had such a great experience at Chantilly Modern Dentistry that I had to leave a review. From the moment I walked in, the front desk team made me feel completely welcome — friendly smiles, easy check-in, and a relaxed atmosphere that immediately put me at ease. The dental assistants were fantastic as well. They were kind, professional, and took the time to explain every step before doing anything. They constantly checked in to make sure I was comfortable, and it really showed how much they care about their patients. Dr. Vakharia was absolutely wonderful. She’s extremely knowledgeable, easy to talk to, and, best of all, completely non-judgmental. Like many people, I was a little nervous coming in because I knew my dental care hadn’t been perfect lately, but she and her team were nothing but supportive and encouraging. She took the time to explain everything clearly and made sure I understood my options without ever feeling rushed or pressured. I left the office feeling genuinely cared for and motivated to stay on top of my oral health. The whole experience — from start to finish — was positive, professional, and uplifting. If you’re looking for a dental office that combines skill, kindness, and a truly welcoming atmosphere, Chantilly Modern Dentistry and Dr. Vakharia are the ones to see. Easily a 5/5 experience and one I’d recommend to anyone!

Google Reviewer

Update: Finally contacted. Issue was resolved. Hope it doesn't happen again and they take advice. I hate that I have to come here and post this in order for an issue to be resolved. I've called the practice 4 times over the past 2 weeks and each time I've been told I'll be called back. Yet. Here I am. This review comes after 4 calls and an email attempt to address a billing issue which required provider/manager intervention. I am disappointed in the lack of communication from the billing staff/manager. I understand the competing priorities and busy schedule of working in healthcare. However, this problem could have been mitigated and de-escalated in a few different ways, none of which have been employed. I firmly believe that process issues are what caused this breakdown because I like to believe that people truly do mean the best and are not willfully disregarding patients. Here's a few areas that may need addressing, especially if this is a common issue in your practice: - Communication between front desk and providers/managers: Are there established, standard means by which issues that require provider/manager intervention are communicated to and acted upon by the provider/manager? Is it a sticky note? An electronic task? An email? A conversation? Is it documented in a place where the provider/manager can follow up on it if it's not immediately done? - Communication of the front desk to patients regarding follow up: Do you have guidelines for follow up with patients? Is the standard 24 hours? 2 days? 3 business days? I was told to "expect a call back" 3 times. No timeframe. First time, I waited a day. Second time, I waited 3 days. No follow up. The last time, the front desk member acknowledged that I have diminishing trust in this follow up and asked me to call back by 4pm because the manager should be back in office by then. I totally understand it's not the front desk member's fault, and the staff was trying their best to put me in touch with the manager. Truly, they were the kindest and this is not a reflection on the staff. However, putting the onus back on the patient after already failing 3 times just escalated the issue and really looks terrible for management. If you set expectations on the front end of when and how that follow up will come, it would mitigate some of the unknown for patients. I hope in the future you can come together and have an agreement about how long/what format follow up for different issues may take and be able to communicate that with front desk members who can communicate it to patients the FIRST time they are told to "expect a call back" or whatever follow up may look like. - Manager/Provider Intervention: Are issues that need your attention documented and dated so you know how long it's been since it was last addressed? If it's a complex issue that requires follow up from multiple people [provider, insurance, management], is this all documented in a central place with a clear understanding of where in the process the issue stands? Whose responsibility is it, then, to follow up with the patient after you address? Is the front desk responsible for informing the patient the issue has been fixed if it was a simple fix? Is it the manager who always follows up? And in what timeframe and manner? In the case that someone who needs to be involved in the rectification of the issue is out sick, or on vacation, what protocols or processes are in place to address the issue in a timely manner? And if it CAN wait, then who's communicating the delay in process to the patient? Is there time blocked out in provider/manager schedules to address issues that arise with patients that need your attention? Is it ENOUGH time and held at a reasonable interval to address things in a timely fashion? Today I was on hold for 20 minutes only to be told to expect a call back in 10 minutes. It's been 3 hours. But rest assured that I'll be calling back. I actually have had great experiences with the staff and providers here. But I cannot stand the lack of follow up.

Google Reviewer

I had a great experience with doctor shrestha she explained what I needed in detail and broke it down for me more when i had questions and the hygenist jin did a great job with my cleaning i felt like she was thorough and took her time I also did laser and irrigation and since then my gum health has improved I would recommend this place to everyone the whole staff was nice and caring 10/10 service!